Senior Product Designer (Service Design Experience)

Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.We’re looking for a Product Designer with experience in Service Design.Job responsibilitiesYou will design the entire process of creating and integrating products and services. You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services.Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes and design systems.You will facilitate workshops, develop unique design strategies for products and take part in making strategic decisions at the portfolio level.Behind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests.Set up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and our customers.Ensure that project scope, risks and updates are regularly assessed and communicated.Balance client and Thoughtworker expectations by clearly communicating experience design deliverables.Extend your expertise to teammates by supporting less-experienced designers when possible.Advocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups and more.Job QualificationsTechnical SkillsYou're comfortable leading the entire process of designing and integrating products and services. You're well versed in all things experience design with specialities in at least three additional areas such as user research, service design, digital product design, interface design, visual design or other design-related disciplines.You're comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc.You are an experienced storyteller able to clearly present your research methods and it's findings to your stakeholders.Professional SkillsYou should have at least an Upper Intermediate (B2) level of English, enabling you to communicate and understand a wide range of ideas with fluency.You bring a unique approach to designing the entire process of creating and integrating products and services that provide meaningful and relevant experiences to users.You're happy to design solo or collaborate with designers/developers to create a wide range of experience design deliverables.You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.A knack for communicating and defining project roles to your design teammates with the ability to build confidence in others.A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, expanding design teams' understanding of group dynamics and ensuring consistency in the quality of design.We would love it if you shared a portfolio link that showcases your expertise in Digital products - Web and Mobile. Enterprise / SaaS Experience in your field is essential.Please share a portfolio link that showcases your expertise in digital products – web and mobile. Enterprise / SaaS experience in your field is preferred.Other things to knowLearning & DevelopmentThere is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.About ThoughtworksThoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.See here our AI policy.