Senior Product Owner Specialist (Merchants, Formal/Informal)

Full Time Head Office Posted 22 hours agoProduct DivisionJob ResponsibilitiesIdentify potential merchants & create lead acquisition/referral campaigns.Review customer journey & reduce friction in merchant onboarding.Develop & launch self-onboarding journey with sales & technical team.Work with Business tribes to propose loyalty programs for merchants & relevant Wing users to drive active merchants.Work with Value Proposition managers & relevant stakeholders to cross-sell & upsell products to merchants.Identify untapped market opportunities thru regular research & survey.Initiate ideas & work on business cases for development proposal.Work closely with business, technical, regulatory & customer experience teams to enhance product offering to merchants.Own go-to-market strategies & communication for initiative launching.Drive business growth by developing and optimizing merchant QR product suites for merchants.Monitor & evaluate program performances.Ensure branding visibility & training materials necessary to merchant onboarding & refreshment.Conduct monthly review to maximize customer NPS.Work closely with Customer experience team to review & monitor merchant inquiries, complaint & issue resolution.Keep up-to-date competitor activity review.Job Requirements2–5 years in merchant management, customer segmentation, product marketing, or other related fields.Proven track record of running acquisition/retention/win-back campaigns - merchant related is a plus.Experience in analyzing customer behavior and creating actionable insights.Running go-to-market strategies, promotional campaigns and marketing communication execution.Customer segmentation & Marketing and campaign lifecycle management.Product lifecycle & user experience concepts.Data analytics & reporting tools (Excel/PowerPoint).Strong communication and collaboration skills.Professional appearance suitable for corporate environment.Good health to handle workload, stress, and long hours if required.ApplyYour Name: *Apply For: *Your MessageUpload your CV: *Drag & Drop Files HereorBrowse Files0 of 5Your document must be in PDF, JPG or PNG format, and we accept files up to 3 MB each.Additional Information To Note Have you ever worked with Wing?NoYes Do you have any family members or friends working at Wing? If yes, please specify their full name.NoYesThis field is required. Have you ever been terminated from a job?NoYes Have you ever been found guilty or convicted of any criminal offense in any country, or do you have any criminal charges pending against you?NoYes Please input your expected salary for this position. (optional)