Senior Program Delivery Manager

Senior Program Delivery Manager Dublin As a Senior Program Delivery Manager, you will be at the forefront of strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for leading global financial institutions. This is a high-impact, client-facing leadership role where you will be accountable for program outcomes, financial performance, and executive-level governance.You will act as a key leader within the global delivery organization, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of best-practice delivery frameworks. This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and setting the standards for world-class SaaS delivery.Key ResponsibilitiesLead the end-to-end delivery of large-scale, multi-workstream client implementation programs, ensuring delivery on time, within budget, and to a high standard of quality.Own program-level commercial and financial governance, including accountability for Statements of Work (SOWs), change control, budget management, and margin performanceBuild and maintain trusted relationships with senior client stakeholders and executive sponsors, leading program governance forums and ensuring strategic alignment on key decisions and outcomesAct as a leader and mentor within the delivery community, coaching other Program Delivery Managers, sharing best practices, and driving delivery excellence.Proactively manage program-level risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations with internal and client executives.Drive alignment across all internal functions-including Client Success, Product, and technical teams-to ensure a cohesive and seamless delivery experience for clients.Contribute to the continuous improvement of global delivery methodologies by sharing insights and lessons learned to refine playbooks, tooling, and best practices. Requirements10+ years of experience in program management, with a proven track record of leading large-scale, complex SaaS transformation programs for enterprise clients, ideally within the financial services sector.Strong commercial acumen with hands-on experience managing Statements of Work (SOWs), change control, and multi-million-dollar program budgetsExceptional executive-level communication and stakeholder management skills, with the ability to build trust and influence senior client sponsors and internal leadersDeep understanding of a range of delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor the approach to suit complex, multi-workstream programs.Demonstrated ability to lead and mentor others, with a passion for developing talent and improving delivery outcomes. A formal project or program management certification (e.g., PMP, PRINCE2, Agile/SAFe).Experience with Client Lifecycle Management (CLM), Know Your Customer (KYC), Anti-Money Laundering (AML), or other financial crime compliance technology platforms.Experience delivering programs involving significant data migration and complex systems integration. If you would like to discuss this vacancy further in confidence, please send your profile to jburke@berkley-group.comBerkley Business & Technology is a specialist consultancy, recruiting professionals for organizations throughout Ireland, UK & Europe; for more information go to www.berkley-group.com