Senior Program Manager

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world. The Customer and Partner Ecosystem (CAPE) group is a rapidly growing organization that is responsible for the Copilot Studio, M365 Copilot and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.Microsoft Power Platform is a low-code platform that allows users to rapidly build customized end-to-end business solutions. Microsoft Copilot Studio is a graphical, low-code tool for building agents and agent flows. As Satya mentioned in the FY 2025 Q3 Earnings call, Power Platform has more than 56 million monthly active users and Copilot Studio is used by more than 230,000 organizations – including 90% of the fortune 500.The Copilot Acceleration Team (CAT) is an agile customer-facing team within the Customer and Partner Ecosystem (CAPE) engineering group, helping customers drive up the adoption of Microsoft Copilot Studio products.We are looking for a Senior Program Manager to join our Copilot Studio CAT team. This role will allow you to work closely with some of the most strategic customers for Microsoft Copilot Studio and enable them to be successful in their adoption and implementation to solve their business challenges and realize value. You will also be able to influence the product strategy and roadmap through customer feedback.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Consider joining the team if you have the following attributes:Passionate about making our customers successful.Growth Mindset i.e., you should be willing to take risks, fail fast (if needed) and try again.Technically astute and a “doer” i.e., you are not afraid to get ‘hands on’ with technology.Proven track record of leading solution deployments at an enterprise scale.ResponsibilitiesBe the technical expert on the ground with the customer team to increase confidence in the product capabilities & drive adoption.Own the relationships with multiple stakeholders within the customer accounts (ranging from senior leadership to architects & partners) to drive adoption & unblock issues.Communicate effectively to keep all the stakeholders (internal Microsoft & customer) informed of the progress of the engagement, issues, blockers, successes, and impact to drive adoption & realize value.Deeply understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions in production.Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary.Be the bridge between engineering & customer teams and own action items from customer engagements and drive them to completion by sharing regular updates to all the stakeholders, identifying the right owners for each action item, and regularly following up with the owners to completion.Be on the lookout for success stories & opportunities within customer organizations to uncover the human truth behind adoption & celebrate success.QualificationsRequired Qualifications:Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND solid experience in engineering, product/technical program management, data analysis, or product developmentOR equivalent experience.Strong customer-facing experience.Proven solution architecture experience. Proven proficiency in key Power Platform technologies and areas:Power AppsPower Automate Cloud Flows & Desktop FlowsPower Platform governance, security & administrationPower Platform Application Lifecycle Management (ALM)DataverseAI BuilderPower Platform pro-dev extensibility patternsHands-on experience of Microsoft Copilot Studio or related technologies and areas:Power Virtual AgentsMicrosoft Copilot StudioAzure AI Bot Service / Bot FrameworkNuance MixIntegration with other Azure AI solutions (Azure OpenAI, Azure AI Foundry, Azure AI Search, etc.)OR relevant technologies from conversational AI or AI agent competitor platforms.Fluency in English.Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.#BICJobs#Copilot#Copilot Studio#Power PlatformMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.