Senior Regulatory Applications Officer

Company DescriptionHamilton City Council is here to improve the wellbeing of Hamiltonians and become the leading community-focused council, so Hamilton’s full potential can be unlocked, making it the best place to live.This position sits within the Customer and Community Group who are responsible for providing facilities and services that help create a safe, vibrant and inclusive city.Job DescriptionHe angituutanga: The opportunity We are seeking a skilled and motivated Senior Regulatory Applications Officer to support the effective delivery of regulatory services. In this role, you will assist the Team Manager in coordinating daily operations, mentoring staff, and leading onboarding. You’ll help build team capability, manage escalated issues, and step in as Acting Manager when required. A key part of your role will be maintaining quality assurance processes, and keeping procedural documentation up to date and compliant.You’ll also contribute to strategic projects, support the implementation of legislative reforms, and drive continuous improvement initiatives. Strong communication skills are essential, as you’ll be responsible for delivering excellent customer service and leading by example in this area.To succeed in this role you’ll bring experience in regulatory administration or a similar environment and a keen willingness to learn. You will be a driver of a high performing team culture and bring proven leadership experience. Your commitment to quality will be outstanding as will your dedication to ongoing continuous improvement.QualificationsOo puumanawa me oo wheako | Your skills and experienceSelf-awareness that mindset is the foundation of performance and an ability to develop self and others in this regard.Demonstrated capability in providing coaching and mentoring to others.Team player with the ability to work effectively with others, and to provide leadership to others.The proven ability to ensure a customer and community lens is applied to the work you do for and in the team.Excellent communication skills.Ability to prioritise and effectively meet deadlines.Attention to detail and commitment to produce high quality work.Five+ years’ experience in administration.Three+ years’ experience leadership experience.Two+ years’ experience in a customer facing role.Intermediate to advanced Microsoft 365 skills.Experience with Hamilton City Council systems or the ability to learn new systems quickly.Understanding of Building Act 2004, Food Act 2014 and Sale and Supply of Alcohol Act 2012 and how the team workload facilitates this legislation is preferred but not required.Understanding of how to read building plans and supporting documentation preferred but not required.You will hold or be working towards New Zealand Certificate in Building Regulatory Environment Level 4.Additional InformationHe aha te wariu o te utu kaimahi? | What’s the salary? The salary range is $78,000 - $92,000 dependent on skills and experience.Ngaa waahi whakarato painga kei a maatou: What we offer Flexible by choice; an award-winning flexible working policy.Opportunities for professional development.Two Wellbeing days per year.Free health insurance through Unimed including hospital/surgery grade cover and discounted. membership rates for family members.Free annual health checks and flu vaccination.Ability to purchase additional annual leave.Eye testing/glasses cost reimbursement.Discounted purchases from local businesses; gym memberships, cafes, dentists, hairdressers and many more.Me Tono Inaaianei!: Apply Now! View the Position DescriptionClick apply Complete your application.If you wish to include a cover letter with your application, please combine this in the same file as your resume and upload as a PDF file. Alternatively, you can use the 'Write a message to the Hiring Team' text box.Applications close on the: 30/10/2025Note: We will be shortlisting as we receive applications.Council is committed to honouring the principles of Te Tiriti o Waitangi/Treaty of Waitangi through its relationship with Kiingitanga, Waikato Tainui, mana whenua and maataa waka within Hamilton Kirikiriroa.All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking hereIt is important to us that we support you throughout our selection process (interview and assessments). If you have any access needs during this process, let us know in advance so we can make sure these are met.As a council, we believe in creating a welcoming environment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga) – we respect and value the unique perspectives, experiences, and talents that everyone brings.This role is being sourced directly. If/where Hamilton City Council requires the support of a recruitment agency, we will seek this support from our panel of selected agencies. Hamilton City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to unsolicited contact.