Senior Relationship Manager

With 30 years of excellence, Insignia has long been a trusted partner to the world’s most elite, ultra-high-net-worth individuals. Renowned for our unrivaled expertise, we cater to the most discerning clients, providing an exceptional standard of service that anticipates their every need and exceeds their highest expectations.We are more than a service provider; we are curators of extraordinary experiences and stewards of wealth and lifestyle. Our philosophy is rooted in bespoke service, granting our clients exclusive access to the finest in luxury, emerging trends, and a global network of distinguished partners and industry specialists. At Insignia, we foster a culture of independent thinking, assertiveness, and collaboration, where each team member is empowered to contribute to our continued success and the delivery of extraordinary results.Job description, Responsibilities and Duties• Efficiently managing and analyzing incoming calls from customers seeking financial guidance.• Collaborating with clients to provide expert advice on both financial and technical aspects of the Company's services and products.• Engaging with clients on various tasks including cards issuing and delivery, cards blocking and closing, and fraud verification.• Preparing detailed weekly reports and maintain accurate tables for reference.• Addressing customer complaints promptly, offering effective solutions and alternatives within specified time frames, and ensuring follow-up to guarantee customer satisfaction.• Utilizing ICL/CRM systems and internal documents for seamless workflow.• Providing round-the-clock support to clients.• Conducting follow-up calls in response to correspondence.• Coordinating calls and meetings for the Head of Customer/Sales.• Actively participating in quarterly Customer Surveys to enhance customer experience.Personality Requirements and Skills• Customer service background with previous experience in credit cards, banking/financial services, or the luxury industry and ultra high net worth clientele is highly valued.• Proficiency in English at Level C (speaking, writing, reading), with additional language skills considered advantageous.• Ability to thrive in a fast-paced environment while delivering excellent customer care.• Demonstrated expertise in organizational skills, problem-solving, and customer service excellence.• Keen attention to detail and proficiency in computer literacy, including Microsoft Office.• Strong team player with the capacity to work independently and collaboratively.