Senior Reporting & Insights Analyst

Our Purpose At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world. How you'll make an impact In this role, you will be a key analytical partner for our Customer group, transforming complex data challenges into scalable solutions that drive strategic outcomes. Your primary purpose is to provide data-driven advice and insights by designing and maintaining dashboards, building robust data pathways, and enabling self-service solutions.You will use your technical expertise in SQL, Python/R, and data engineering practices (like DBT) to optimize performance and improve operational efficiency. A crucial part of your role will be translating your analysis into well-researched recommendations to guide effective decision-making. As a senior analyst, you will also build strong relationships with stakeholders across Xero and play a vital part in coaching and mentoring junior team members. What you'll doMaintain all business as usual reporting for CX & CXLTUse your data analysis skills to design, build, and automate new solutions for stakeholdersProvide technical oversight and support for the R&I team Balance your time in directly supporting our global CX leadership team Providing analysis, advice, and recommendations to continually improve business wider performance improvementProactively identifying and analyzing any potential issues, risks, and opportunities to provide a better customer experience and recommend appropriate solutions What you'll bring with youStrong proficiency in data analysis using SQL, Tableau, or PowerBIStrong communication & presentation skillsDiligence and commitment to following through and resolving problemsInitiative and ability to self manage, along with flexibilityAbility to build effective relationshipsA proven team player who pro actively assists other team membersExperience in statistical analysis tools such as R or Python is desirableExperience with LLM’s / AI toolingExperience in Salesforce and Google Analytics is desirable Why Xero? Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.