Senior Research Executive

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.Job DetailsJob Title & LocationSenior Research ExecutiveLagos, Ikorodu RoadRole DescriptionRole Purpose: To be a key point of contact for clients on a specific area of their business. To handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight, whilst also contributing to the growth of the client’s business within Kantar Worldpanel by identifying potential revenue opportunities.A person in this role is likely to have the ability to:Gather facts and figures, monitor self and others, and achieve goals in a timely and factual mannerSeek ways of perfecting things, raising standards, reducing errors and overcoming omissionsBring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectivesTake decisions as appropriate, and ensure others do likewiseProvide satisfactory solutions in situations involving the new and unexpectedHave a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a resultWork independently when required, while remaining responsive to feedback and direction received from their line managerBe curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to focus and commit when requiredClient RelationshipBe a key point of contact for a specific area of the client’s business, attending on-site days and owning all related client data requests and project briefsDeliver a highly responsive service to clients, continuing to build good relationships and trust with your contactsUnderstand where Worldpanel complements and competes with other information your client buysFurther develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contactsAccount HandlingDemonstrate real curiosity and a willingness to focus and commit in dealings with your clientsBe responsible for managing your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as neededAnticipate client demands and proactively find solutions, rather than just answering requestsSupport Manager in client meetings/whilst on-site by preparing meeting material and handling follow-up requestsPersonally de-brief key contacts on any requests/project briefs that you have completedDemonstrate commercial awareness by understanding revenue targets, identifying and acting upon potential revenue opportunitiesManage client expectations if demands are unreasonable or you can see a better approachDemonstrate an inquisitive nature and desire to focus and commit for your client contactsAnticipate client needs and be cognizant of the Worldpanel plans for developing the accountWhen faced with a problem adopt a positive, hard-working attitudeTrain client users on software and data interpretationService DevelopmentHighlight and raise client concerns with any Worldpanel deliverables and help identify potential issues as they ariseOffer your opinion and recommendations to your team manager regarding the relevance and effectiveness of regular deliverables and general client servicing in order to ensure the service’s high standard is maintained.Share guidelines and efficient ways of working with other team membersBasic Data and TrackingAssume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevanceProduction and interpretation of Big 6 analyses with a focus on finding patterns in the data, highlighting key points and making recommendationsConfidently use the more advanced capabilities within Powerview such as level groups, distributions etcBuild a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they ariseAnalysis & InsightAttend on-site days and de-brief key contacts on any requests/smaller project briefs that you have completedDiscuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and offering advice on how best to tackle issuesBe conversant in the methodology and deliverables of all the panels and services run by the division –eg building a good working knowledge of Expert Services capabilities in order to introduce them as relevant to help solve client issuesRecognise patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client’s businessAlways make valuable contributions to basic ad-hoc client data requests by adding commentary and drawing out key findingsDraw on your understanding of your client’s business, brand plans and category goals in order to ensure your recommendations are relevantBegin applying the ESI insight principles and including wider “truths” from across the business to add a greater context and depth of insight to your workBe responsible for managing client briefs from start to finish ie – designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the clientWhere appropriate and required by the client, work with the retail data provider and other Worldpanel counterparts to produce multiple source presentations in order to deliver the complete pictureTeam, People & Self DevelopmentHighlight and raise client concerns with any Worldpanel services to aid senior management with prioritising investment and development effortsActively participate in your Academy training programmes to develop the required skillsSeek opportunities to practice and apply what you have learned in trainingTake part in your own performance management using the KWP appraisal systemEnsure you maintain an up-to-date PDP with your line manager – monitor your progress and find solutions for your development needsEngage with your line manager – seeking their feedback, input and contribution to your development – act upon it appropriately asking for advice when relevantBuild relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possibleUnderstand your personal impact, and build your reputation as a member of the team who has the confidence to work independently when required, but who is also an active, flexible, confident and trusted team memberShow that you are a positive, inquisitive individual who is prepared to focus and commit and get involved!Seek out opportunities to grow your client and category knowledge by reading trade press, making store visits, having an opinion on your clients’ products and advertising (and their competitor products/advertising) for example!Someone Excelling In This Role Will DemonstrateAn increasing network of contacts within the client organisation, not limited to the insight departmentAn increasing network of internal contacts in “expert” roles within the Kantar WorldpanelAn awareness of contractual obligations and ability to spot potential conflicts or issues arisingAbility to convert revenue opportunities arising from client issuesEvidence of introducing new concepts or new ways of working with your clientAbility to deliver actionable insights focused on things your client can influenceGive junior members coaching and feedback, acting as a role model and mentoring where appropriateA strong track record of attending and actively participating in trainingOwnership of your self development in completing and managing your own PDP, highlighting areas where further development is required.Reasonable AdjustmentsKantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.CountryNigeriaWhy join Kantar?We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.