Senior Service Delivery Manager

Role: Service Delivery Manager (SDM)Location: Singapore Type: Long-Term Contract | OnsiteJob Summary:Seeking an experienced Service Delivery Manager to lead data center operations and structured cabling services for a major banking client. The role ensures SLA compliance, operational excellence, and customer satisfaction while managing internal teams and vendors.Key Responsibilities:Manage data center & cabling operations under managed services.Ensure SLA adherence, compliance, and service quality.Act as the primary client contact for service delivery and performance reviews.Lead technicians, engineers, and vendors across sites.Maintain documentation, reports, and audit readiness.Requirements:Bachelor’s in IT / Engineering or related field.8+ years in service delivery or data center management.Experience with banking or regulated environments.Strong knowledge of ITIL, structured cabling standards, and ServiceNow/Remedy.Certifications: ITIL Foundation (mandatory), PMP / ISO 27001 preferred.