Senior Service Delivery Manager

We are seeking a Senior Service Delivery Manager - Infrastructure SupportWe are looking for a large system integrator/consulting background, managing large teams (100+) of service support staff who manage desktop support, IT services desk, and VIP support functions to ensure optimal service for our customer.You will have a background in and be involved in:Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Performance and Quality Management Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Technical Perception Supervising desktop management teams to facilitate continual improvements in the desktop environment Collaborating with technical design teams to set standards for software, hardware, and security Making sure that anti-virus updates and patches are applied effectively and promptly Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobilesApply now! Nicolle Hann-Dunbavin