Senior Supervisor – High Profile Accounts

Senior Supervisor – High Profile AccountsLocation: Maadi, Cairo About the Role: We’re hiring a Senior Supervisor to oversee VIP and high-profile patient service teams. You’ll ensure premium service quality, resolve escalations, and coordinate directly with key hospital units.Key Responsibilities:Lead a team handling VIP accounts.Resolve escalated patient issues swiftly.Prepare performance reports and quality summaries.Qualifications:Bachelor’s degree required.2–3 years in call center operations, with 2 in supervision.Strong communication and negotiation skills.Fluent in Arabic and English.