Senior Support Agent (C2 Written English)

If writing is your forte and "grammar enthusiast" is your middle name, this is the job for you!Taimi is now looking for a new agent from Vietnam to join our support team. 🌈The position is 100% remote, and accepted applicants are expected to start immediately.We value critical thinking, creative writing, and, most of all, sentences that weren't generated by ChatGPT. 🤓✨ Requirements ✨C2 English level (especially in writing);Experience in communication and writing;Familiarity with the LGBTQIA+ community and related topics;Leadership skills;Experience in providing feedback and quality-reviewing;Full-time availability.🚀 Responsibilities 🚀Communicate with customers through our in-app chat tool and support email (no telephone calls);Attend mandatory team meetings, trainings, and 1on1s with your supervisor;Study communication procedures, guidelines, and policies as they get updated;Complete written assignments and biweekly tests;Reflect on feedback received and generate feedback in return;Participate constructively in discussions about the product and associated protocol.⭐ What we offer ⭐100% remote work;Friendly and horizontal environment;Competitive salary;A monthly bonus to cover medical expenses, physical well-being activities, or work-related education;17 paid vacation days per year;12 paid sick leave days per year.📅 Working schedule 📅40 hours per week;6 to 8 hours per day;Between 11 AM and 9 PM (11:00-21:00) in your time zone;Days off on Fridays.❗ Please attach the following motivation letter to your application:In 100-200 words, describe your personal experience with the LGBTQIA+ community and explain how these first-hand experiences have shaped your personal beliefs.Warning:Submissions containing text that was partially or completely generated by AI will be automatically rejected.