Senior Technical Analyst – Infrastructure & IT Support

Senior Technical Analyst – Infrastructure & IT SupportAre you an experienced infrastructure specialist looking to take the next step in your IT career? We’re seeking a Senior Technical Analyst to join a dynamic technology team supporting a global financial services environment. This is an excellent opportunity for a proactive professional who enjoys solving complex technical challenges, driving improvement initiatives, and supporting business-critical systems.About the RoleAs a Senior Technical Analyst, you’ll play a key role in maintaining and developing the organisation’s IT infrastructure across production, business continuity, and data centre environments. You’ll have a particular focus on network operations, VDI platforms, and Exchange infrastructure, ensuring systems remain secure, resilient, and high-performing.You’ll act as a technical escalation point for the wider support team, contribute to the planning and delivery of infrastructure projects, and help shape future strategies to support business growth.Key ResponsibilitiesMaintain and support core production infrastructure and enterprise systems to meet evolving business needs.Oversee the smooth operation of on-premises and cloud environments, ensuring reliability and efficiency.Serve as a 3rd-line escalation point for complex IT incidents and service requests.Collaborate with internal teams and external vendors to manage delivery and performance standards.Support and monitor system upgrades, capacity planning, and change management processes.Contribute to business continuity, disaster recovery, and data centre management initiatives.Ensure adherence to IT governance, security, and compliance requirements.Mentor junior colleagues and promote knowledge sharing within the technical team.Work closely with development, testing, and project teams to ensure seamless release management.Skills & ExperienceTo succeed in this role, you’ll bring:Strong experience supporting Microsoft Windows Server and Windows desktop environments.Proficiency in network administration, including TCP/IP, DNS, DHCP, routers, switches, and VLANs.Solid knowledge of Microsoft Exchange administration and upgrades.Expertise in Citrix desktop and application management, VMware, and MS Teams administration.Proven ability in backup strategy, disaster recovery planning, and data centre operations.Experience managing both cloud-based and on-premises IT infrastructure.A flexible and adaptable mindset with a commitment to continuous learning.Desirable QualificationsITIL certification or similar service management framework.Project management credentials (Prince2, PMP, or equivalent).Vendor certifications such as MCSE/MCSA, VCP, CCNA, or CompTIA.Experience with MS SQL, InTune, CrowdStrike, SCCM/WSUS, or ManageEngine tools.Previous experience in a financial services or fund administration environment is an advantage.Key CompetenciesStrong planning and prioritisation skillsExcellent communication and stakeholder engagementAttention to detail and a methodical approachInitiative and problem-solving abilityCommitment to quality and service excellenceWhy Join Us?You’ll be part of a collaborative and technically skilled IT team that plays a vital role in supporting critical financial operations. This role offers exposure to a broad range of technologies and the opportunity to influence infrastructure strategy in a highly regulated, professional environment.If you’re ready to bring your expertise to a challenging and rewarding role where your input truly matters, we’d love to hear from you.👉 Apply now or get in touch for a confidential discussion about this opportunity.