Senior Technical Customer Success Manager (CSM)

Department: Customer Success / Client SolutionsReports to: Director/VP of Customer SuccessAbout the Role:We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools. Prior experience in eCommerce or retail domains is a strong plus.Responsibilities:Own post-sale customer relationship and act as the primary technical point of contactDrive product adoption and usage through effective onboarding, training, and ongoing supportWork closely with clients to understand business goals and align them with product capabilitiesCollaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needsAnalyze customer data and usage trends to proactively identify opportunities and risksBuild dashboards or reports for customers using internal tools or integrationsLead business reviews, share insights, and communicate value deliveredSupport customers in configuring rules, data integrations, and troubleshooting issuesDrive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomesRequirements:7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product companyStrong SQL skills and working experience with Python or RExperience with dashboarding tools such as Tableau, Power BI, Looker, or similarUnderstanding of data pipelines, APIs, and data modelingExcellent communication and stakeholder management skillsProven track record of managing mid to large enterprise clientsExperience in eCommerce, retail, or consumer-facing businesses is highly desirableAbility to translate technical details into business context and vice versaBachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related fieldThis is a remote jobNice to Have:Exposure to machine learning workflows, recommendation systems, or pricing analyticsFamiliarity with cloud platforms (AWS/GCP/Azure)Experience working with cross-functional teams in Agile environmentsPowered by JazzHRD8q3A6K4wE