Senior Telesales Agent

The Senior Telesales Agent will handle high-value leads, conduct advanced lead nurturing, and mentor junior team members. This role requires proven telesales expertise and the ability to convert prospects through strategic telephonic engagement.Key ResponsibilitiesAdvanced Lead ManagementHandle premium leads and high-potential prospectsConduct in-depth needs analysis through consultative callingNurture leads through multiple touchpoints across the sales cycleConvert qualified leads into site visit bookings and salesHandle warm leads from digital campaigns requiring immediate attentionSales ConversionClose telesales deals for higher ticket productsAbility to close token amount on call and achieve client's commitmentUpsell and cross-sell across project portfolioHandle objections and negotiations at advanced levelAchieve monthly revenue and conversion targetsRe-engage cold and dormant leads from databaseTeam Support & MentoringGuide and mentor Junior Telesales AgentsShare best practices and successful calling scriptsConduct call quality monitoring and provide feedbackAssist in training new team membersHandle escalations from junior team membersStrategy & OptimizationProvide insights on lead quality and source effectivenessSuggest improvements to calling scripts and processesTest new calling strategies and messaging approachesAnalyze call data to identify conversion patternsCollaborate with marketing on lead nurturing campaignsReporting & AnalyticsMaintain detailed call logs and activity reportsTrack personal and team performance metricsPrepare daily/weekly performance summariesEnsure CRM data quality and completenessRequirementsEducation & ExperienceBachelor's degree in any discipline3-5 years of proven telesales experienceReal estate or high-value product sales experience preferredTrack record of consistently achieving sales targetsSkills & CompetenciesExceptional communication and persuasion skillsAdvanced objection handling and closing techniquesStrong understanding of sales psychology and customer behaviorProficiency in CRM systems and sales toolsAnalytical mindset with data interpretation skillsMentoring and coaching abilitiesMulti-tasking and time managementPersonal AttributesSelf-motivated with high energy levelsResilient and persistentProblem-solver with consultative approachLeadership potentialBenefitsAttractive fixed salary + performance-based incentivesAdditional bonuses for exceeding targetsCareer progression to Team Lead/Supervisor rolesOfficial employment statusMedical insurance