Senior Travel Agent

Job overviewIn order to further strengthen our Travel & Conciergerie in our Travel Agency (Monte Carlo Travel), we are looking for an experienced Travel Agent for:Manage all steps related to each travel’s request for our international clientele (business and / or personal travels)Acquire new clientsCultivate existing client’s portfolioKeep billing process as per standards set by our accounting departmentImplement new practices and contribute to Monte Carlo Travel’s evolutionMain tasks & responsibilitiesHelp customers find a suitable package holiday or plan independent travelSell on a daily base all sort of travels from flights, accommodation, ground transportation to vacation packages using Amadeus booking system and other toolsIdentify hotels and negotiate prices in order to offer the right product(s) to customers traveling abroadNegotiate rates, conditions with partners, book outs, compensations and cancellation charges when neededImagine and invent new formulas and leisure agendasHandle Platinium Group’s employees’ travels Inform customers of changes, arrange refunds and handle complaintsProspect, create and finalize barters or partnerships with sponsors and/or partnersAdvise customers about passports, insurance, visas, necessary vaccinationsHandle general administrative tasksEnsure sales targets are metKeep up to date about developments in the travel industryRequirementsA significant experience within travel/hospitality industry, luxury concierge and ticketingKnowledge of luxury hotel groupsExperience with top VIP and international clienteleFluent written and spoken French and English (multilingualism is a plus)Excellent proficiency of Amadeus Air-Hotel-Car rental is essential (Air: reservation, pricing, issuance, modification, refund, profiles)Proficiency in IGAMastery of B&B websitesFamiliarity with new technologies and market trends in the travel industryNegotiation skills and problem-solving abilitiesExcellent communication, strong analytical skills, and active listeningAttention to detail and guest-orientedOrganized, responsive, and proactiveFlexible and versatile