Senior Vice President of Operations

Job TitleSenior Vice President of OperationsWork LocationLos Angeles, California, USA(Flexible work model: On-site/Remote/Hybrid)Company OverviewFWD Insurance – Singapore is a leading insurance and fintech company dedicated to providing safe, compliant, and flexible insurance and financial solutions for individual and institutional clients.Since its inception, FWD Insurance – Singapore has been committed to the core principles of technological innovation, robust compliance, and customer trust, driving the development of insurtech and digital financial services. The company is actively expanding its global business and plans to officially open its Los Angeles branch next March, serving as its strategic and innovation center for North America.The Los Angeles branch will focus on:InsurTech innovation and applicationGlobal operations system and process optimizationRegional business integration and cross-departmental collaborationBusiness standardization and the establishment of a global operations management systemOur core values: Customer first, innovation, collaboration, transparency.The company is committed to building a high-performing team with an open, inclusive, and globally-minded perspective, creating long-term value for employees, customers, and partners.Job OverviewThe SVP of Operations will be a core member of the company's global execution team, responsible for the overall development of the company's global and regional operations, process optimization, cross-departmental coordination, and strategic execution oversight.This position reports directly to the Chief Operating Officer (COO) and will work closely with the product, technology, compliance, finance, and marketing teams to ensure the effective implementation of the company's strategy and achieve sustainable growth and operational excellence.Ideal candidate should possess:Extensive operational experience in the financial services, insurance, or fintech industryCross-regional team leadership skillsExceptional execution, innovative thinking, and performance-driven capabilitiesCore Responsibilities1. Strategic Execution and Business OperationsTranslate company strategy into actionable operational plans and key performance indicators (OKRs/KPIs)Lead the implementation of global operational strategy, ensuring resource coordination, efficient execution, and quantifiable objectivesSupport senior management in driving global market expansion, regional business integration, and new project launchesEstablish data-driven decision-making mechanisms to improve organizational transparency and operational visibility2. Operational Optimization and Global ScalabilityDesign and optimize the company's global operational architecture and processesDrive automation, process reengineering, and efficiency optimization projects to improve operational consistency and scalabilityIdentify and execute opportunities for cost optimization, business integration, and regional standardizationSupport the application of new technologies (data analytics platforms, intelligent operational tools, etc.) in the business3. Risk, Compliance, and ControlEnsure global operations comply with local regulatory, legal, and information security requirements.Collaborate with legal, compliance, and risk teams to establish an auditable and transparent operations management system.Strengthen internal control capabilities to ensure data, asset, and brand security.4. Team Leadership and Talent DevelopmentLead regional and functional operations teams and drive a high-performance culture.Build an operations management talent pipeline and cultivate core leadership.Promote cross-departmental collaboration and build a learning and agile organization.5. Performance and Customer Value EnhancementOptimize customer journey and service processes to improve user experience and satisfaction.Identify growth opportunities and drive business innovation based on operational and customer data analytics.Establish efficient collaboration mechanisms with marketing, product, and customer success teams.Qualifications15+ years of experience in financial services, insurance, technology, or digital business operations.At least 5 years of senior management experience (e.g., VP/SVP/COO).Familiar with international operations and multi-regional regulatory systems.Excellent strategic planning, execution, and cross-cultural leadership.Bachelor's degree or above (Business Administration, Finance, Economics, Engineering, etc.); MBA/EMBA preferred.Excellent communication and coordination skills; able to successfully drive complex projects in a rapidly changing industry.Compensation and Benefits1. Performance-Based IncentivesAnnual Performance Bonus: 25%–35% of base salaryEquity Incentives: RSUs or stock options, valued at $20,000–$75,000 annually, vesting over four years.Sign-up Bonus: $50,000–$100,000 for high-potential candidates.Innovation and Significant Contribution Award: Highest possible award. $100,000 (cash or stock)2. Retirement and Long-Term Savings401(k) retirement plan available, with the company matching 3%–6% of salary (based on years of service)3. Health and Life BenefitsEmployee and family medical, dental, and vision insuranceEmployee Assistance Program (EAP) and annual health check-upHealth and fitness allowance $20,000–$30,000Housing and transportation allowance (relocation, commuting, parking, and remote work)Paid leave: 15–30 days annual leave + 10–12 days public holidays + sick leave and family leaveCareer Development OpportunitiesThe VP of Operations will play a key role in the execution of the company's global strategy and the optimization of its operational systems.Future career paths include:Chief Operating Officer (COO)Chief Executive Officer (CEO)Head of Global Operations and StrategyBoard Member / Managing PartnerAs FWD Insurance expands its global business and innovates in insurtech, this position will directly impact the company's competitiveness and long-term growth in the global market.