Senior Workplace Manager

We are looking for an experienced Senior Workplace Manager – Country Lead with a passion for service excellence to support our strategic client, a global tech company located in the Helsinki Metropolitan area.We are looking for a a seasoned professional with strong leadership skills and a proven track record in facilities management, client relationship building, and operational excellenceIn this role, you will be responsible for managing the delivery of IFM services across sites in Finland, ensuring exceptional service quality. You will lead a team of Managers to maintain a safe, efficient, and sustainable working environment, while fulfilling client expectations, and driving business growth.Join Sodexo and be part of something greater! You belong in a team where you can act with purpose ad thrive in your own way.Your responsibilities:Manage the on-site contract and all services to the agreed standards, ensuring that deadlines and targets are achievedMaximise the profitability of the contract and manage costs effectivelyServe as the main point of contact between the client and the account directorManage the onsite client and Sodexo services and teams to deliver the agreed SLA and standards, acting as Sodexo primary representative on siteProvide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the company mission and valuesEnsure that statutory requirements and company policies and procedures are followed and deadlines are metBuild long-term relationships with client(s) that add value and are based on mutual trustLead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest qualitySupport the account director in the development of business strategy in line with current and emerging client needsWhat we wish for:Bachelor’s degree in service management or other applicable fieldPrevious experience of operational management in a similar international environmentStrong leadership skills with experience managing multi-site teamsExcellent communication and interpersonal skillsClient savvy. Passion for service and Client ExperienceGoal oriented and able to identify growth opportunitiesManage multiple workloads and shifting priorities in a high paced working environmentAbility to interpret and utilise financial and commercial informationAchieve set standards and operate to performance criteria; for example health and safety, hygienePositive approach to learning in role and identifying own training needs as appropriateSelf motivated and able to work on own initiative within a team environmentExcellent IT-skillsFluency in English and Finnish is essential in this role (both written and spoken), other languages are considered as an advantage.What we offer:Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong to a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.In addition, we offer:Flexible and dynamic work environmentCompetitive compensationAccess to ongoing training and development programsCountless opportunities to grow within the companyAccess to occupational healthcare services 24/7Annual bonus schemeThis is a permanent full-time position, with a work schedule of 37.5 hours per week, Monday to Friday. Weekend work and other adjustments to the schedule may occur based on operational needs.For more details contact Panu Lokki or panu.lokkisodexo.comReady to be part of something greater? Please submit your cover letter and CV in English today!About SodexoAt Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 45 countries, serving over 80 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.