Strategy Consultant

Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower. com. All Sensor Tower interviews will be conducted via phone or Zoom.

At no time will a conversation be moved to an alternative email outside of sensortower. com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes.

Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. Strategy ConsultantAs a Strategic Consultant, you will play a critical role in building and sustaining long-term relationships with key clients. This position is ideal for someone who thrives at the intersection of strategy, customer success, and technology. You'll lead client onboarding and training, provide personalized in-person support, and act as a trusted advisor by translating data into actionable insights that drive real business value.

As the voice of the customer, you'll collaborate closely with internal product and engineering teams to surface feedback and advocate for client needs. This role requires a proactive, client-first mindset, strong communication skills, and the ability to navigate complex, evolving environments with confidence and clarity. What the Strategic Consultant do:

Focus on supporting key (strategic) accounts and support sales reps to maintain long-term relationshipsOwn, monitor, and maintenance the rolling 5 quarter sales forecast by highlighting both risks and challenges, as well as growth opportunitiesProvide data-driven insights / recommendations to sales managers to maximize growth opportunities and minimize revenue loss (mitigate churns)Leverage data-driven insights to craft compelling narratives that drive meaningful business outcomes for clientsDrive overall customer satisfaction and encourage engagement beyond primary usersServe as the communication bridge between clients and internal product and engineering teams for bug reports and feature requestsDemonstrate strong situational awareness with the ability to interpret and respond to dynamic client environments Own and lead client onboarding and training sessions to ensure successful adoption of our platformProvide insights and recommendations to support sales activitiesConduct on-site visits and in-person meetings with clients alongside sales reps to strengthen sales pitches and provide hands-on supportSkills and experience the candidate can bring:

5 to 7+ years of relevant experience in a customer-facing support role; experience in SaaS is a strong plusProven ability to manage support to the day-to-day client and agency relationships, both in-person and virtually, especially in the digital marketing spaceA proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment focused on retention and growthStrong analytical thinking with the ability to deliver strategic insights that bring value to clientsExcellent time management skills with the ability to prioritise tasks and meet deadlinesExceptional communication skills, including listening, presentation, writing, and speakingWilling to work on-site two days a week (Tuesdays and Thursdays; short walk from Kanda station)