Call Center Supervisor

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here.

Bring your leadership skills and personal drive to achieve key metrics and help others do the same, and we’ll teach you the rest. The Role: Call Center Supervisor | Lehi, UTYou’ll guide a team that’s all about creating a smooth, supportive experience for every caller. From training and coaching to handling escalations with care, you’ll set the tone and keep the flow calm, professional, and productive.

What You’ll Be DoingLead a team that brings calm, concierge-level careCoach with heart—accountability, feedback, support, growthHandle tough calls with grace and a focus on solutionsUse data and performance metrics to level up serviceKeep standards high and the patient experience world-classWhat You NeedMinimum 1 year experience as a customer service supervisorBackground in call center environment is idealPassion for helping patients and developing teammatesAttention to detail and proven track record of achieving performance metricsClear, confident communicationCalm under pressure, quick with smart decisionsAdaptable and driven by resultsWhy You’ll Love ItBuild your skills in an environment driven by excellenceCompetitive pay based on experienceFast-growing company = big opportunities for career progressionLuxe-level benefits:

We cover 90% of medical, dental & vision 401(k) – because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Bring your crew: referral bonuses when you refer great peopleWho We AreUsing advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here.

 This position is contingent on successfully completing a criminal background check and drug screen upon hire.