Service Administrator

Introduction:About TBI HealthTBI Health was created with a simple idea: to help people with pain, illness, or injury. TBI Health has come a long way since it began its journey in 2001, from 2016 we partnered with Southern Cross & together we are passionate about ensuring our clients get the right help, at the right time, to get them back on track & living meaningful lives.We are known to offer an attractive work environment to support staff wellbeing and growth. Our current focus is to continue our work on introducing new services for our staff to become involved in and ultimately, help enhance their careers.It is also important to TBI Health to continue having an equity-focused workplace culture where staff feel supported, enriched, & valued. As a NZ-owned company, we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Māori. Join us on this transformational journey of delivering tailored and quality healthcare service that meets the needs of our diverse Aotearoa.Description:About The Mahi (Role)Are you a proactive, organised team player who thrives on keeping things running efficiently?We are on the lookout for an enthusiastic Service Administrator to join our nationwide Service Administration team.This is a permanent, full-time position (Monday to Friday) based in Lower Hutt or New Plymouth. You will be expected to work on-site in the clinic, with the opportunity to work one day from home per week after successfully completing three months in the role.As a key part of TBI Health’s operations, you will provide essential administrative and operational support across our services. We might be a small team, but we’re involved in a bit of everything — no two days are ever the same, and there’s always something new to learn!Key tasks will involve:Coordinating and scheduling appointments for new and existing clientsSending registration, consent, and outcome measure formsCompleting risk assessment forms for community visitsBooking GP medical certificatesFollowing up with ACC and other funders on queries or outstanding tasksResponding to inquiries from clients and referrers quickly and accuratelyReviewing and completing invoicing tasksIf you are someone who thrives on variety, enjoys helping others, and takes pride in keeping things on track, we would love to hear from you!Skills and Experiences:About YouYou will be a motivated and enthusiastic administrator who is organised and keeps things running smoothly.This role would suit someone looking to take the next step in their health administration career and develop their skills within a supportive and dynamic organisation.To be successful in this role, you will have:A strong work ethic and a proactive approach to getting things doneExcellent communication skills, both with colleagues and clientsEmpathy and understanding when supporting clientsA collaborative, team-oriented mindsetStrong organisational, time-management, and problem-solving skillsPrevious experience working in a healthcare environment in an administrative capacity (beneficial)Experience with Gensolve or ACC contracts/processes (an advantage)A genuine interest in rehabilitation and helping people achieve their goalsBenefits Of Joining TBI HealthAt TBI Health, we value your passion and commitment to supporting our clients and our mission. As part of our team, you will enjoy:Subsidised health insurance with Southern Cross Birthday leaveAnnual Wellness allowanceAccess to EAP SessionsComprehensive training and orientationWorking with an experienced and supportive team of administrators and providersTraining sessions throughout the year on incorporating Māori tikanga appropriately in your roleOpportunity to work for a New Zealand-owned companyHow To ApplyApplications close: 13th November 2025Submit your application online with a cover letter. Email applications will not be considered. All applications are treated confidentially.If you would like more information about the role, please contact Alisha Kingi - alisha.kingi@tbihealth.co.nz.We welcome candidates from diverse backgrounds. If successful, we’ll contact you to arrange an interview and discuss any support you may need.Applications may be reviewed and interviews scheduled before the closing date, so early applications are encouraged.