Service Advisor - Hillerød (& Fredericia) - Denmark

Intelligently Moving Your WorldXPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm.Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility.Why should you be part of our success story?XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions.Din rolleSom servicerådgiver vil du spille en central rolle i at sikre, at vores kunder får den bedste oplevelse, når de besøger vores værksteder. Du vil være ansvarlig for booking og kundeindskrivning, planlægning af arbejde for vores teknikere, opfølgning på kunder samt håndtering af garantisager og kundebetalinger. Samarbejde er nøglen, da du vil arbejde tæt sammen med dit team samt kolleger fra vores europæiske hovedkontor i Holland og fra Kina.Dine ansvarsområder inkluderer: At sikre en fremragende kundeoplevelse gennem alle kundebesøg på værkstederneEffektiv planlægning og koordinering af værkstedsaftaler for teknikereDirekte kontakt med kunder vedrørende bookinger og opfølgningIndsendelse af garantireparationer og kvalitetsrapporterBestilling af reservedele i samarbejde med reservedelskollegaerAktiv støtte til XPENG's FFV-politik (Fixed at First Visit) for maksimal kundetilfredshedOverholdelse af sikkerheds- og miljøkravKvalifikationerVi leder efter en person, der har:Erfaring som servicerådgiver med fokus på kundehåndteringEn stærk forståelse for kundeservice og kundeoplevelserTeknisk baggrund inden for elbiler (en fordel, men ikke et krav)En fleksibel og team-orienteret indstilling, villig til at bidrage udover kerneopgaverneErfaring med at håndtere og styre kolleger på afstand (en fordel)Gode IT-færdigheder, inkl. erfaring med kundehåndteringssystemerKendskab til engelsk og gyldigt dansk kørekort (minimum kategori B)XPENG offers:An interesting, unique and very varied job at XPENGA job with an incredibly large contact surface both internally and externallyAn attractive salary package incl. pension and with the possibility of a bonusTo be involved in the growth of an existing EV brand in EuropeNext steps:To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further.As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.Our Commitment to Diversity and Inclusion:At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.