Service Associate - Guest Service Officer

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.We are looking for a Guest Service Officer to join our team!Key ResponsibilitiesGreet guests upon arrival and assist with the check-in processHandle check-out, process payments, and address any billing inquiriesCreates a positive and highly motivated working environment that promotes and develops teamwork, guest care and respect amongst colleaguesBuilds relationships with guests to delight and gain loyaltyAddress guest concerns or complaints promptly and ensure satisfactionCoordinate with other hotel departments to resolve issuesKey RequirementsMinimum 1 year’s experience in a similar capacity within hospitality industry[Not translated in selected language]