Service Catalogue Manager

Who We AreBy joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.What You'll Be DoingDeveloping and maintaining a comprehensive service catalogue that accurately reflects current offeringsRegularly reviewing and updating the catalogue to incorporate new services and retire obsolete onesEstablishing and managing processes for the creation, approval, and publication of service catalogue entriesCollaborating with service owners to gather detailed information and ensure clear, concise service descriptionsEngaging with internal and external stakeholders to understand their requirements and enhance the catalogue accordinglyFacilitating workshops and meetings to gather input and communicate updates effectivelyImplementing quality assurance processes to ensure accuracy, completeness, and effectiveness of the service catalogueConducting regular audits and developing metrics to measure performance and identify improvement opportunitiesApplying best practices and industry standards to refine service catalogue processesProviding training, support, and user guides to assist staff in navigating and utilizing the service catalogueAddressing queries and resolving issues promptly to enhance user experienceWhat You'll Bring AlongBachelor's degree in Information Technology, Business Administration, or a related field (Master’s degree or MBA preferred)Minimum 10 years of experience in service management or a related role, ideally within a regulatory or international organizationITIL certification (highly desirable) and experience with service management tools such as ServiceNow (a plus)Strong organizational and project management skills to handle dynamic tasks efficientlyExcellent communication and interpersonal abilities for seamless stakeholder collaborationProficiency in service management methodologies and tools to streamline operationsA proactive and analytical approach to problem-solving and process optimizationAttention to detail to ensure accuracy and consistency in all service catalogue elementsThe ability to work collaboratively with cross-functional teams in a fast-paced environmentAdaptability to evolving requirements and new challenges within service managemenExcellent command of both spoken and written English (any other European language would be a plus).