Service Coordinator

The OpportunityInCharge Energy is seeking a highly organized and proactive Service Coordinator to support the Service Department through effective scheduling, coordination, and communication. This role is responsible for dispatching service technicians, managing work orders, and ensuring service operations run smoothly and efficiently. As the first point of contact for many customers, you'll represent InCharge with professionalism and care. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment, collaborating cross-functionally across teams to deliver an exceptional customer experience.What You'll DoCoordinate technician schedules and prioritize dispatches based on urgency, skill set, and locationEnsure all maintenance, repair, commissioning, and related services are delivered on time and within scopeOrganize and track work orders, customer requests, revenues, and expenses for completed servicesVerify technicians have the required work scope, parts, tools, and customer contact information to ensure job readinessServe as the primary point of contact between customers, technical support, manufacturers, and internal teamsOversee communication and workflow across assigned regional teamsParticipate in troubleshooting system errors to determine and dispatch the appropriate personnelIssue purchase orders and approve invoices in coordination with the Accounting teamManage external ticketing systems and coordination with 3rd-party vendorsEnsure ongoing client satisfaction through consistent communication and follow-upAssist with onboarding and mentoring new service team membersAttend meetings and training sessions to maintain up-to-date knowledge of systems and processesRespond promptly to phone calls and email inquiriesPerform additional duties as assignedYour Experience and Capabilities2+ years of dispatching or service coordination experienceStrong organizational and multitasking abilities with exceptional attention to detailDemonstrated customer service mindset and problem-solving approachProficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching softwareExcellent written and verbal communication skillsProficient in Microsoft Office Suite, particularly OutlookExperience in the EV charging or clean energy industry is a plusUS Hourly Range$25—$27 USDWhat We OfferFull-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.Equal Opportunity EmployerEmployment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.CCPA disclosure notice here.