Service Coordinator

Wtech Fire Group are an internationally recognised leader in Fire Safety and Security. We deliver the best Customer Service to attract and retain the Best People to work with the Best Technology in the Best Workplaces. We live our Company Values: Wellbeing, Technical Excellence, Ethics, Collaboration & Honesty.THE ROLEThe successful candidate will primarily be responsible for working with the service team to administer all procedures and processes relating to PPM's, Dayworks and Remedial Works and to ensure the smooth and efficient processing of maintenance work.Hours: 39hrs per weekDays: 5ESSENTIAL CRITERIAMinimum of two years’ experience in a Service Coordinator or very similar role is requiredMicrosoft Office skills (Word, Excel and PowerPoint).Excellent communication and customer service skills.Ability to prioritise work and manage challenging workload.Flexible, adaptable and can-do attitude to work.Have an excellent professional telephone mannerStrong interpersonal and communication skills – Written and verbal .Excellent problem solving, time management, attention to detail, and reliability skills.DUTIES & RESPONSIBILITIESAs a Fire Systems Service Coordinator your key responsibilities include (but are not limited to):Managing Planned Preventative Maintenance visits with both clients and engineersSchedule Remedial and Daywork visits via service management system.Logging incoming calls for service support.Process completed paperwork for Preventive Maintenance visits and resolve/escalate any follow-up calls.Invoicing.Stock / Office supply ordering.Arranging staff safety training.Wtech Fire Group is an Equal Opportunities Employer We value diversity, equity, and inclusion; we recognise the benefits it can bring to the workforce and our Client’s that we support. We celebrate difference and want our People to be representative of all communities, genders, backgrounds and skill levels. If you require reasonable accommodation for any part of the recruitment process, please do not hesitate to let us know.Our diverse representation is enriched by many characteristics, including race, ethnicity, gender, age, disability, neurodiversity, sexual orientation, religious beliefs, culture, language, and education, as well as professional and cultural experience.We welcome job applicants from all communities, fostering a culture of inclusion for employees and respecting all individuals.Our differences make us a better team – make better decisions, drive innovation, and deliver better business results.