Service Delivery Coordinator

Role & ResponsibilitiesServe as Project Coordinator for large-scale SI projects classified as "projects" by clients.Monitor the entire delivery process from Opportunity input to Order and BAO closure, ensuring On-Time Planning, On-Time Delivery, and managing Waiting List items overdue.Track and escalate non-regular delivery tasks, such as Auto-Approved Stop Clock – On Hold (SC), Service Start overdue orders, reporting from Online Physical (OF) to Online Billing (OB), and Monthly Revenue Forecast.Handle second-level delivery escalations with internal teams and external clients.Follow up on Waiting List items related to dismantling due to customer migration or relocation.Manage and close audit findings related to ICOFR (Internal Control over Financial Reporting) at the corporate level.Conduct regular reviews and improvements of Quality Assurance procedures.Qualifications & CompetenciesGood understanding of end-to-end delivery processes (planning, order, and project closing).Able to monitor project progress and handle delays or issues.Comfortable communicating with both internal teams and external clients.Able to manage reports, forecasts, and follow up on pending tasks.Familiar with handling audit findings and basic financial control (ICOFR is a plus).Detail-oriented and used to checking quality and improving work processes.Terms & ConditionsEducation level must be at least a Bachelor’s degree.Strong leadership skills to drive team performance, excellent business acumen to grow the business, and excellent communication skills to manage multiple stakeholders.