Service Delivery Engineer

ResponsibilitiesSupport sales opportunities and collaborate closely with the local sales team to educate customers about the platform.Onboard new customers, ensuring smooth engagement and alignment with desired outcomes.Build and maintain strong, long-term customer relationships.Deliver and own the technical customer experience, including troubleshooting and issue resolution.Identify and escalate complex technical or strategic cases as needed.Contribute to automation, case deflection, and digital self-help initiatives to enhance user experience.Maintain accurate internal records of technical issues and customer interactions.Conduct customer trainings and communicate new features and functionalities.Gather customer feedback through surveys and feature input.Identify and support expansion opportunities within existing accounts.RequirementsExperience in customer or technical support within a high-tech environment.Strong customer orientation and ability to build trust and confidence.Solid understanding of SaaS, pre-sales processes, software documentation, and information security (mobile app security is a plus).Proficiency in reading and interpreting device, network, and application logs.Scripting experience in Bash is a strong advantage.Fluent in Thai and English.