Service Delivery Management Executive

EDUCATION AND WORK EXPERIENCEBachelor of Science degree holder preferably in Computer Science, IT, Engineering or related course. At least 7 years of IT Project/Program or Portfolio Management.REGULAR DUTIES AND RESPONSIBILITIESUltimate Skill level position. Executes the following duties and responsibilities with matured competency and proficiency: Project Management:Portfolio management of demands per business unit.End to end project management across multiple vendors, teams & platforms1) Planning 2) Execution/Delivery3) Monitor & Control4) Closure Actively manages risk & issues in project.Handles day to day project activities with no supervision but escalates support needed as necessary.Provides regular project/program status update to IT management and business stakeholders • Manages, maintains and tracks changes on the services provided (via a Service Catalog, or other tool).Process GovernanceAdherence to process & governance.Sets up project governance accordingly.Contributes to process improvement in managing projects & deliverables.