Service Delivery Management Lead | Contract

Job ResponsibilitiesOperational Management: Lead the day-to-day operations of the National Billing System, ensuring efficient and accurate billing processes across all healthcare settings including acute inpatient, outpatient, polyclinic, day surgery, emergency department, and more.Team Leadership: Manage and mentor a team of professionals, fostering a collaborative and high-performance culture. Ensure the team is equipped with the necessary skills and resources to meet operational goals.Stakeholder Engagement: Collaborate with healthcare institutions and other stakeholders to ensure alignment and smooth integration of billing processes. Conduct regular meetings to provide updates and gather feedback.Process Improvement: Identify opportunities for process optimization and implement changes to enhance efficiency and accuracy. Utilize data-driven approaches to monitor performance and drive continuous improvement.Risk Management: Proactively identify and mitigate risks associated with billing operations. Develop and implement strategies to address potential issues and ensure compliance with regulatory requirements.Project Management: Oversee the implementation of new initiatives and system upgrades within the billing program. Ensure projects are delivered on time, within scope, and budget.Reporting and Analytics: Develop and maintain comprehensive reporting systems to track operational performance. Provide regular updates to senior management and stakeholders.Job QualificationsBachelor's degree in IT, Healthcare Administration, Business Management, or a related field.With 10 - 15 years of experience in operations, service delivery, or incident management role preferrable in healthcare operations, with a focus on billing systems and financial management. Proven track record in leading large-scale programs and managing cross-functional teams.Proven experience managing and closing high volumes of tickets across tools like JIRA, ServiceNow, SCCD, etc.Excellent leadership and communication skills. Proficiency in project management and process improvement methodologies. Ability to analyze complex data and make informed decisions.In-depth understanding of healthcare billing processes, regulatory requirements, and financial systems. Familiarity with SAP BRIM (Hybris) solution stack and SAP S/4HANA is a plus.Must be a self-starter with a sense of urgency to respond to production issues promptly and effectively.Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy