Service Delivery Manager

Are you ready to be the central link and go-to expert who ensures operational excellence and customer satisfaction across your portfolio?Do you want to join a team that keeps the services business connected, aligned, and running smoothly?Do you want to be part of a company where curiosity fuels innovation and bold ideas turn into meaningful results?Practical Information:Location: Auckland, New Zealand | Reports to: Operations Manager | Visa Requirements: Valid working visa for New Zealand | Language Requirements: Professional level English, written and verbal | Work Arrangement: HybridAs our new Service Delivery Manager, you will oversee the efficient and effective delivery of services, ensuring alignment with the customer’s needs and high levels of customer satisfaction.Key responsibilities:Serve as the primary relationship manager for assigned key customer accountsBuild and maintain trusted, long-term partnerships with senior customer stakeholders, including occasional meetings with international stakeholders across various timezonesUnderstand each customer’s business goals and align services to support their successProactively identify opportunities to expand services and add value within existing accountsEnsure all contracted services are delivered in full and on time each month, working on a rostered basis and assisting with escalations as neededYour Competencies3–5 years of experience in a similar role within a managed services provider environmentSolid working knowledge of IT systems and networksExcellent relationship management skills, with the ability to build rapport and understand technical needsITIL training or Azure certifications are advantageous, with the ability to lead technical conversations in commercial settings with non-technical stakeholdersAbout YouYou are a motivated and customer-oriented individual with proven leadership skillsYou have effective collaboration and communication skills that enable you to engage directly with stakeholders at all levels and work efficiently as part of a teamYou are a proactive self-starter who is comfortable working independentlyWhat's on Offer?At Parallo, we are committed to cultivating a dynamic and supportive work environment that empowers our employees to thrive. You can expect competitive remuneration, opportunities for professional development, and a range of benefits that prioritise your well-being and work-life balance.Accelerate your career by working with the most innovative and fastest-growing companies, harnessing the power of cutting-edge cloud technologyHybrid working – work from home up to 3 days per week. We also have an Overseas Working Policy to work remotely for up to 6 weeks per yearCelebrate your birthday or special occasion with a paid day offPlenty of opportunities for your professional developmentHealth InsuranceIncome Protection InsuranceWellness programs celebrated companywide to help you focus on wellbeingSociable crew with great banterApply to join an award-winning employer!At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.If you require any assistance or reasonable accommodation during the application process, please let us know.Talent Acquisition Boilerplate SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.