Job Description
Role:As a Service Delivery Manager, you will be responsible for: Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfullyServe as operational customer contact and focal point for all operational issues relevant to each projectMonitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effectiveRecognize and optimize processes/services and initiate the necessary stepsManage customer expectationsMentor and train onsite/dispatch support teamsLead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgetsRequirements:C1 EnglishPrevious work experience (or equivalent) in project management and Service Delivery, preferable in IT field/ servicesDegree in Computer Science, Management, Economics or equivalent fieldBenefits:Buddy programHealth/ Medical insuranceInternal career development programOnboarding programBe part of UsHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
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