Service Delivery Manager

Job SummaryWe’re looking for a Project Manager/Service Delivery Manager to support our delivery team in Singapore. It's a 12 months base renewable contract.Responsibilities:Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs) To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration. Assist project Service Delivery Manager on managing the day-to-day Operations management. Analyze system performance and makes recommendations for optimization Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements. Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents Review Incident Report Participate in the upgrade/patching planning and execution of the Middleware software Ensure adherence to applicable Change and Release Management processes. Develop technical documentation and procedure on monitoring, performance. Regular projects reporting update to SDM & any other duties as and when assigned Lead problem determination on system errors or malfunctions, and works with the application team/supplier to identify, diagnose and rectify the problem. Performs capacity study to analyze current resource utilization and estimates future requirements. Monitoring system to ensure high availability and optimal performance Update documentation of work Requirements:Degree in any Information Technology degree or related sciences Windows system administration background is required 5+ years of VMWare experience with good knowledge on HCI (Hyper Converged Infrastructure), SDDC, ESX, VCenter and Hyper-V Familiarity with VMWare automation (VRA,VRO) Hands-on knowledge in Shell, Perl, Python or PowerShell Familiarity with automated security patch and vulnerabilities management. Experience planning and setting up project environments across development, QA and production Experience in software-defined infrastructure software stack Experience in VActive Directory, Domain Controller, DNS, DHCP, DFS, Proxy and Firewall servers VCP certification is a definite plus AWS Certified Familiarity with the Government Data Centre (GDC) on boarding process Familiarity with the prevailing Singapore Government standards and policies on infrastructure design and governance Qualified in ITIL or similar qualification in Service Management is preferredAbout CLPS RiDiKRiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.