Service Delivery Officer

Job description🌟 Job Opening: Service Delivery Officer 📍 Location: Karachi & Lahore 🏢 Company: CSPRO 💼 Employment Type: Full-Time (09:00 a.m. - 06:00 p.m. AEST)About Us:At CSPRO, we are committed to delivering exceptional IT and business support services to our clients. We value innovation, reliability, and customer success—and we are looking for a motivated Service Delivery Officer to join our team and ensure smooth service operations.Key Responsibilities:Oversee daily service delivery operations and ensure agreed service levels are consistently met.Act as the primary point of contact for clients, addressing escalations and ensuring customer satisfaction.Monitor performance metrics, generate reports, and recommend improvements in processes.Coordinate with technical teams to resolve service issues in a timely manner.Assist in planning, implementing, and optimizing service delivery strategies.Maintain proper documentation of service requests, incidents, and resolutions.Ensure compliance with company policies, SLAs, and quality standards.Requirements:Bachelor’s degree in IT, or a related field.1–3 years of experience in service delivery, client support, or operations (fresh graduates with strong communication skills may also apply).Strong organizational and problem-solving skills.Excellent communication and interpersonal abilities.Ability to multitask and work under pressure in a fast-paced environment.Why Join CSPRO?✨ Attractive salary + performance-based incentives✨ Professional development & growth opportunities✨ Collaborative and innovative work culture✨ Opportunity to work with cutting-edge IT solutions📩 How to Apply: Send your updated CV to careers@cspro.com.au with the subject line “Application – Service Delivery Officer”.