Service Delivery Specialist

Job Description SummaryService Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across TurkeyJob DescriptionRoles and ResponsibilitiesKey Responsibilities/essential Functions IncludeEnsuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issuesDriving operational excellence on the service delivery processes under responsibilityDispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operationsMonitoring and closely following up down systems and hot issues until resolution and customer satisfactionDriving data analysis and business case development for key projectsDeveloping productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of serviceAchieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP’s) on a daily basisRequired QualificationsBachelor’s DegreeExperience or familiarity with process management and/or continuous improvementStrong analytical and quantitative skillsExperience on statistical and/or data management toolsProven ability to meet deadlines in a fast-paced changing environmentExcellent planning, prioritization and organizational skillsExcellent interpersonal and verbal & written communication skillsDemonstrated collaboration, negotiation and conflict resolution skillsAnalytical, problem solving & root-cause analysis skillsDesired CharacteristicsProcess ManagementCustomer ServiceCommunication skillsNegotiation skillsPlanning skillsAdditional InformationRelocation Assistance Provided: No