Service Desk Agent - Polish or Czech speaking

Tech Mahindra is part of the Mahindra Group and was founded in India in 1945. Since then, the company has expanded and is now a multinational company with 260,000 employees in over 100 countries. The vision of Tech Mahindra to make other organizations better and more cost- effective through the use of modern digital solutions.We now have an available role in beautiful Budapest as a Czech or Polish speaking service desk agent. In the role as a service desk agent you will provide technical support: analyze, diagnose and resolve technical issues, which may range from basic troubleshooting to more complicated technical issues. The primary function of these service desk services is to restore technical function as resolution in order to allow the customer to return to their business process as quickly as possible.Tasks and responsibilities:Troubleshooting, diagnosing and correcting IT related technical issuesProviding guidance to the client through the necessary steps to restore functionalityBeing responsible to either solve the issue or assign up to level 2 supportCoordinating and follow up service requests Team up with your colleagues to collaborate on problem solving and identify service solutionsActively use the knowledge base to resolve problems and raise potential knowledge gapsSkills/qualifications required:Education: upper secondary schoolCzech or Polish - business level (working/support language).English - communication level (for training, internal communication etc).It is an advantage if you have service desk experience We believe you have good communication skills and enjoy solving problems Why work at Tech Mahindra? Multicultural environment to explore, learn, grow and make friends on the wayYou will be part of a growing organization who has offices around the worldPrivate health insuranceCafeteria benefitWide range of training and certifications available for career developmentFun activities throughout the yearDo you want to join our adventure in Budapest? We look forward to your application and to welcoming you as a colleague. Applications will be reviewed on a rolling basis. Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company.All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions. We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.