Service Desk Analyst

Service Desk AnalystLondon | Remote (UK)Join a leading global organisation as a Service Desk Analyst, providing first-class IT support to a diverse and fast-paced user base. This role is ideal for someone looking to grow their career in IT support, combining hands-on troubleshooting with excellent customer service in a collaborative environment.The OpportunityAs part of the IT Support team, you’ll be the first point of contact for technical issues across the business — delivering 1st and 2nd line support to 600+ users across multiple offices and remote setups. You’ll troubleshoot a wide range of hardware, software, and networking issues while ensuring every interaction leaves the user feeling supported and valued.This role offers a fantastic platform to learn, develop, and advance in a high-performing global technology team.Key ResponsibilitiesProvide 1st and 2nd line technical support via phone, email, and ticketing system.Log, prioritise, and track issues through to resolution, escalating when necessary.Install and configure software, hardware, and peripherals.Use Microsoft Intune for device setup and deployment.Support users with Windows OS, Office 365, and general application queries.Troubleshoot basic network and connectivity issues, including broadband setups.Maintain accurate documentation and helpdesk records.Create and update FAQs and help guides to improve first-time resolution rates.Perform preventative maintenance and ensure IT assets are correctly audited.What You’ll BringPrior experience in an IT support or service desk environment.Strong understanding of Microsoft operating systems and Office 365.Excellent communication and customer service skills.Strong organisational abilities with attention to detail.Proactive, reliable, and eager to learn new technologies.Ability to work effectively as part of a collaborative IT team.💡 Perfect for a motivated IT support professional ready to take the next step in a global business — combining technical problem-solving with people-first service in a remote-first setup.