Service Desk Analyst

Opentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.The OpportunityThis position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the organization.You Are Great AtDeploying and recovering of desktops and laptops and ordering of IT equipment and peripheralsPreparing equipment for shipping and receiving and cataloging returned equipmentOwning and managing problems and issues from start to finishMaintain accurate counts and record of on hand equipmentManaging tasks and resources relating to projects and service support ticketsDelivering clear and concise support documentation, identifying areas of inefficiency and recommending changesCritical Thinking: Identifying risk and problems and recommending solutions into complex situationsCreativity: Providing ideas and suggestions clearly and conciselyBuilding Relationships: Building networks with people in your and other business areas and work together to deliver resultsRegularly reporting the ongoing status of projects and activities as assignedEffectively communicating, managing, and escalating of issuesProcessing of user account creation / modifications & terminations for various systemsProviding the highest level of customer support for executives with limited timeWhat It TakesCustomer service orientation and interpersonal skillsEnglish communication skills, both written and verbalStrong independent problem solving and decision-making abilitiesAbility to work individually as well as contribute to a global team environmentProficient with both MAC and all Windows operating system software and hardwareAdvanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones / tablets, AV systems, enterprise applications / systemsOrganized with an ability to prioritize multiple projects and tasks in a fast-paced environmentCapable of handling a challenging, real-time environment with strong and quick troubleshooting capabilitiesOccasional travel to other officesOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.