Service Desk Analyst

Riyadh, Saudi Arabia Support Full Time Add to favourites Favourite View favouritesService Desk Analyst | Client Support | Riyadh | In-Office/Hybrid RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.We’re searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team, so that we can ensure our clients successfully utilize our GRC software to drive patient safety and operational efficiency. The Service Desk Analyst will serve as the primary technical point of contact for our healthcare clients to maintain exceptional customer satisfaction and support our global mission of safer care.How You’ll Spend Your TimeReview and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.Travel and collaborate with clients at their sites across the GCC & MEA in order to provide crucial hypercare and go-live support.Document and update service interactions and internal knowledge bases to share best practices and continuously improve support procedures.What Kind of Things We’re Most Interested in You HavingMinimum 1 year of experience in a technical support role or related experience.Proven success in diagnosing and resolving complex user application issues in a fast-paced environment.In-depth knowledge on how to apply IT troubleshooting methodologies within a service desk ticketing system.Ability to travel frequently to client sites within GCC & MEA.Sincere interest in healthcare IT, patient safety, and governance, risk, and compliance (GRC) systems.A knack for working collaboratively within a globally dispersed support team.Strong proficiency in English language, with Arabic language fluency preferred.By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.Apply nowcall-to-action--form#submitFormStart turbo:submit-end->call-to-action--form#submitFormEnd" data-call-to-action--form-target="form" action="https://careers.rldatix.com/call_to_actions/2f59a270df91320112647aa992ce5c63/form_submissions?job_id=a5709fec5f1c7639814451085d50ff67&page_id=41460f16fb67703fa2167c6289a87873" accept-charset="UTF-8" method="post">First Name (required) 1cc9066cLast Name (required) 9a0daa0bEmail (required) 6c1768bbMobile Number 4a7fcf5a244 results foundNo results foundAfghanistan+93Åland Islands+358Albania+355Algeria+213American Samoa+1Andorra+376Angola+244Anguilla+1Antigua & Barbuda+1Argentina+54Armenia+374Aruba+297Ascension Island+247Australia+61Austria+43Azerbaijan+994Bahamas+1Bahrain+973Bangladesh+880Barbados+1Belarus+375Belgium+32Belize+501Benin+229Bermuda+1Bhutan+975Bolivia+591Bosnia & Herzegovina+387Botswana+267Brazil+55British Indian Ocean Territory+246British Virgin Islands+1Brunei+673Bulgaria+359Burkina Faso+226Burundi+257Cambodia+855Cameroon+237Canada+1Cape Verde+238Caribbean Netherlands+599Cayman Islands+1Central African Republic+236Chad+235Chile+56China+86Christmas Island+61Cocos (Keeling) Islands+61Colombia+57Comoros+269Congo - Brazzaville+242Congo - Kinshasa+243Cook Islands+682Costa Rica+506Côte d’Ivoire+225Croatia+385Cuba+53Curaçao+599Cyprus+357Czechia+420Denmark+45Djibouti+253Dominica+1Dominican Republic+1Ecuador+593Egypt+20El Salvador+503Equatorial Guinea+240Eritrea+291Estonia+372Eswatini+268Ethiopia+251Falkland Islands+500Faroe Islands+298Fiji+679Finland+358France+33French Guiana+594French Polynesia+689Gabon+241Gambia+220Georgia+995Germany+49Ghana+233Gibraltar+350Greece+30Greenland+299Grenada+1Guadeloupe+590Guam+1Guatemala+502Guernsey+44Guinea+224Guinea-Bissau+245Guyana+592Haiti+509Honduras+504Hong Kong SAR China+852Hungary+36Iceland+354India+91Indonesia+62Iran+98Iraq+964Ireland+353Isle of Man+44Israel+972Italy+39Jamaica+1Japan+81Jersey+44Jordan+962Kazakhstan+7Kenya+254Kiribati+686Kosovo+383Kuwait+965Kyrgyzstan+996Laos+856Latvia+371Lebanon+961Lesotho+266Liberia+231Libya+218Liechtenstein+423Lithuania+370Luxembourg+352Macao SAR China+853Madagascar+261Malawi+265Malaysia+60Maldives+960Mali+223Malta+356Marshall Islands+692Martinique+596Mauritania+222Mauritius+230Mayotte+262Mexico+52Micronesia+691Moldova+373Monaco+377Mongolia+976Montenegro+382Montserrat+1Morocco+212Mozambique+258Myanmar (Burma)+95Namibia+264Nauru+674Nepal+977Netherlands+31New Caledonia+687New Zealand+64Nicaragua+505Niger+227Nigeria+234Niue+683Norfolk Island+672North Korea+850North Macedonia+389Northern Mariana Islands+1Norway+47Oman+968Pakistan+92Palau+680Palestinian Territories+970Panama+507Papua New Guinea+675Paraguay+595Peru+51Philippines+63Poland+48Portugal+351Puerto Rico+1Qatar+974Réunion+262Romania+40Russia+7Rwanda+250Samoa+685San Marino+378São Tomé & Príncipe+239Saudi Arabia+966Senegal+221Serbia+381Seychelles+248Sierra Leone+232Singapore+65Sint Maarten+1Slovakia+421Slovenia+386Solomon Islands+677Somalia+252South Africa+27South Korea+82South Sudan+211Spain+34Sri Lanka+94St. Barthélemy+590St. Helena+290St. Kitts & Nevis+1St. Lucia+1St. Martin+590St. Pierre & Miquelon+508St. Vincent & Grenadines+1Sudan+249Suriname+597Svalbard & Jan Mayen+47Sweden+46Switzerland+41Syria+963Taiwan+886Tajikistan+992Tanzania+255Thailand+66Timor-Leste+670Togo+228Tokelau+690Tonga+676Trinidad & Tobago+1Tunisia+216Turkey+90Turkmenistan+993Turks & Caicos Islands+1Tuvalu+688U.S. Virgin Islands+1Uganda+256Ukraine+380United Arab Emirates+971United Kingdom+44United States+1Uruguay+598Uzbekistan+998Vanuatu+678Vatican City+39Venezuela+58Vietnam+84Wallis & Futuna+681Western Sahara+212Yemen+967Zambia+260Zimbabwe+263Not You?By submitting this form, you consent to receive text messages and emails related to available jobs and information about working at RLDatix. Message & data rates may apply. Communication frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). By submitting your information, you acknowledge that you have read and agree to our Privacy Policy.Thank youblocks--linked-image#click keydown.enter->blocks--linked-image#click" tabindex="0">Want to hear more from our team?Check out our Employee Spotlights blog!