Service Desk / Digital Business Academy

Join 2M-IT’s Service Desk Team!2M-IT is one of Finland’s leading public sector IT service providers. We support wellbeing services counties with smart digital solutions to ensure that critical services run smoothly and securely – every day. We already have around 930 experts who are proud to be part of the everyday life of wellbeing services. We serve 17 wellbeing services counties and are Finland’s most experienced provider of support services for patient and customer information systems.Service Desk In collaboration with Saranen's Digital Business Academy F.E.C. recruiting training program, we are looking for new team members to grow to our Service Desk and support users with everyday IT challenges.In this role, you will:Answer support calls in English and log service requests in the systemUse translation tools when handling ticketsDirect tickets to the right teams and solve some of them yourself, such as basic user account managementProvide support for computers and applicationsThis role is a great fit for you if youAre interested in IT and want to help peopleHave experience in customer service and/or from a technical fieldKnow the basics of Active Directory or basic troubleshooting or are eager to learnHave a curious, positive attitude and a desire to develop yourselfBasic skills in Finnish are an advantage, but most important is your motivation to learn.What we offer youAn opportunity to build a meaningful career in ITA role where you can make a real difference in people’s daily livesSupport from a skilled team and a learning environment in Finland’s strongest public sector IT service companyThe position requires a successfully completed security clearance, and a drug test will be conducted as part of the pre-employment medical examination.This position is filled through Saranen's Digital Business Academy F.E.C. recruiting training program.Digital Business Academy is a recruiting training program that lasts approximately 6 months, combining learning on the job with high-level expert training. The training is aimed at unemployed job seekers and/or people at risk of unemployment. Digital Business Academy offers a unique opportunity to train and get employed in the field - free of charge.The main goal of the program is employment after the training and the development of your own skills - the program may be the right path for you towards a new career.Are you interested? Apply soon, but no later than November 3, 2025. By applying as soon as possible, you ensure that we get to know you and support you in your process as early as possible!Application instructionsYou can apply for the Digital Business Academy F.E.C if you are unemployed or at the risk of unemployment. Also, make sure that your job search is active and add the search to your employment plan with your employment services coach before submitting your application.The application for the training is a two-step process:Submit a training application in the Työmarkkinatori, Course ID 25004664Send your competence profile to Saranen Consulting's recruitment system via this link.The pre-selection for the training is made based on the information in the employment services application, so justify your application carefully. The competence profile serves as your business card to the company.More information about the training: You can find more information about the training program on Saranen's website.Contact person for further inquiries.Taru Kaajataru.kaaja@saranen.fi / 044 460 2272