Service Desk Engineer

🚀 Service Desk Engineer – Customer Management Domain📍 Hybrid | Brussels | 3 days onsite✨ About the RoleWe’re looking for a Service Desk Engineer to join our Customer Management Tribe (gestion clientèle / klantenbeheer). You’ll be the bridge between users, analysts, and developers. Ensuring that business applications run smoothly, issues are resolved quickly, and users have the best possible experience.🔧 Key Responsibilities💻 Provide second-line functional support for business applications and their data. 📊 Manage tickets for incidents, data issues, and enhancement requests. 🧠 Diagnose problems, analyze root causes, and suggest sustainable solutions. 📈 Collaborate with helpdesk (1st-line), analysts, and developers (3rd-line) to resolve issues. 💬 Communicate clearly with users about progress, incidents, and workarounds. 📚 Maintain and update documentation on application anomalies and support procedures. 🚀 Identify recurring issues and propose improvements for applications and processes.🎯 Requirements✔️ Experience in functional or application support (2nd-line experience preferred). ✔️ Understanding of ITIL, incident management, and change management practices. ✔️ Proficiency with SQL / database queries and tools like MS 365, Jira, Confluence. ✔️ Knowledge of Agile/Scrum/Kanban is a plus. ✔️ Strong communication, analytical, and organizational skills. ✔️ Fluent in Dutch or French (both is ideal); English is a plus. ✔️ Stress-resistant, punctual, and a great team player.💡 Why JoinYou’ll be at the heart of IT operations, solving challenges that directly impact business users and processes. Join a supportive team where your ideas for process improvement and smarter support truly matter.📩 Interested? Let’s connect! #Hiring #ServiceDesk #ITSupport #Brussels #HybridWork #FunctionalSupport