Service Desk Engineer

Job Title: Service Desk EngineerLocation: Leiden, Netherlands (Near Amsterdam)Role Type: Permanent | Onsite (5 days/week)Shifts: 8 AM & 9 AMDutch Speaker RequiredJob DescriptionWe are seeking an experienced Service Desk Engineer / IT Support Engineer for a permanent onsite role in Leiden, Netherlands. This position requires a Dutch speaker with strong technical troubleshooting skills.No car and no driving licence are required.We are looking for professionals with 4–5 years of experience in Service Desk or IT Support roles who can handle technical issues efficiently and professionally.Key ResponsibilitiesProvide technical support over phone and onsite to end-users in Dutch.Install, configure, and troubleshoot end-user devices including desktops, laptops, printers, scanner guns, meeting room audio-visual equipment, mobile devices, and tablets.Perform SOP-based software installations, upgrades, and updates (Windows 10/11, M365, Teams).Support infrastructure and network connectivity issues in coordination with customer teams and remote IT teams.Provide basic training to end-users on hardware and software usage.Offer physical support for installing, maintaining, and troubleshooting IT equipment.Assist with rack and stack operations, physical audits, and asset tagging.Carry out IMACD tasks: installations, moves, adds, changes, and decommissions.Maintain accurate documentation for all tasks, tickets, and activities.Resolve issues within SLA timelines while delivering strong customer service.Required Experience and Skills4–5 years of experience in Service Desk, IT Support, or Technical Support roles.Dutch speaking capability.Strong troubleshooting skills across hardware and software.Experience with Windows 10/11, M365, Teams, desktops, laptops, printers, AV equipment, mobile devices, and basic networking.Ability to work onsite in Leiden, five days per week.Strong communication, documentation, and customer-facing skills.Service Desk, Service Desk Engineer, IT Support, IT Support Engineer, Technical Support, Leiden, Netherlands Jobs, Amsterdam Jobs, Windows 10, Windows 11, M365, Teams, Hardware Support, End-user Support, Rack and Stack, IMACD, AV Support, Asset Tagging, Troubleshooting, IT Jobs.#ServiceDesk #ITSupport #TechnicalSupport #DutchNative #LeidenJobs #NetherlandsJobs #ITEngineer #ServiceDeskEngineer #WindowsSupport #M365 #TeamsSupport #EndUserSupport #ITJobs #AmsterdamJobs #OnsiteJobs #ITHiring #Troubleshooting #IMACD