Service Desk / Helpdesk Engineer (Senior)

An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.Primary responsibilities:Carry out 2nd / 3rd line supportAct as the first point of contact for IT inquiries and requests from internal staffProvide remote and onsite supportCarry out daily system checks/maintenanceDevelop and document day-to-day procedures Skills:Strong experience dealing with customers (2nd/3rd line) is essentialStrong experience in supporting Microsoft Office suiteStrong experience in supporting Windows 10 and mobile devicesExperience with Active Directory user managementGood working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNSProven experience in working in a multi-site environment You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits (on site gyms/classes, subsidized canteen).