Service Desk Specialist

Your ExperienceA strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills.+5 years of experienceRecent hands-on technical experience with Windows 11, macOS, Google Suite, and Microsoft Active Directory.Experience with system imaging, VPN, basic networking, and network connectivity, including `802.11x.Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android).Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce.Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation. This includes querying AI assistants to rapidly generate solutions and scripts, as well as applying AI to automate routine processes like user onboarding and patch