Service Desk Specialist

Your ResponsibilitiesAct as the Single Point of Contact (SPOC) for global IT usersManage support channels including phone, email, and specialized hotlines (e.g., Security, VIP)Create, qualify, and prioritize support tickets; escalate or assign to 2nd/3rd level support as neededProvide first-level support using knowledge base templates and entriesMonitor ticket progress and keep users informedContribute to the creation and maintenance of knowledge base articlesDeliver specialized support through focused teams on key topicsTake on additional tasks based on qualifications and interestsContributing to the continuous development and improvement of the Service Desk teamOur RequirementsMinimum 2 years of relevant help desk experienceGood English and German language skills (B2)Completed apprenticeship as IT specialist or equivalent qualificationSolid knowledge of Windows operating systems, Standard software and IT hardware, Basic networking (TCP/IP, VPN, client/server)Strong communication, teamwork, problem-solving, and customer orientationCV in EnglishOptionalMore than 2 years of experience in a global Service Desk environmentAdvanced knowledge in Windows OS, standard software, IT hardware, and networkingITIL Foundation certificationFluent English and German language proficiency (C1)Intercultural collaboration experienceWhat We OfferA challenging work in an innovative Shared Services Center in PoznanA stable work in an international organizationParticipation in interesting projectsDevelopment opportunities and a wide range of training, including subsidised language coursesPrivate medical careA multisport cardHousing loans and a loan and assistance fundAnnual bonusFlexible working hours and the possibility to work remotely up to 8 days a monthSubsidies for commuting more than 30 km from PxCWA referral bonusBenefitssharing the costs of sports activitiesprivate medical caresharing the costs of foreign language classessharing the costs of professional training & courseslife insuranceremote work opportunitiesflexible working timeintegration eventspreferential loansparking space for employeesextra social benefitspre-paid cardsholiday fundsredeployment packagesharing the costs of holidays for kidsbaby layetteschool layettechristmas giftssharing the commuting costsemployee referral programopportunity to obtain permits and licensescharity initiativesfamily picnicsextra leaveannual award