Service Desk Specialist
Posted: 11 hours ago
Job Description
Requirements - ITSM tool experience and capability to documentUnderstanding the requirements of Service Desk AgentCapability to serve and help over the telephone, Chat customer service capability.IT-related general know, how and understandingWindows environment troubleshootingNetwork related troubleshootsHardware troubleshootsMicrosoft related applications, software and toolsGeneral application troubleshootsITIL certification or similar level knowledgeoUnderstanding of ITIL processes Incident, Service Request, Change Management, Problem ManagementUnderstanding of Service LevelsExcellent interpersonal and analytical skills.
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