Service Engineer (Benelux)

MissionAfter comprehensive training, you will provide first-line customer support to Xeikon customers operating digital presses in their production environments. Your primary objective is to ensure the optimal performance of Xeikon machines, meeting agreed-upon service levels while supporting customers in achieving superior print quality and maximum uptime. A commitment to customer satisfaction is integral to your approach.Your focus will be on resolving hardware issues, optimizing print quality and implementing preventive maintenance strategies.Main tasks• Technical Support at customers. • Ensuring problem handling• Expertise in Machine software, hardware and printing technology• Problem Analysis & Management• Taking problem ownership, set up and implement actions till full solution• Troubleshooting and root causes detection• Customer Contact• Escalated problem-solving at customer sites• Remote problem solving over the phone and mail contact with the customer• Providing analysis on problem reporting to 2nd line• Delivery of Technical services• Assisting during installation of our machinesRequirements Knowledge and skills Technical educational degree with some years of experience in machine maintenance, field engineering or graphics industry Experience as an engineer is considered a plus Good analytic skills and a quick learner of technical data Hands-on mentality and Customer-oriented Self-supporting, flexible and stress-resistant 90% travel within Benelux region Dutch and English; any additional language is a plus Located in the NetherlandsBehavioural competences  Analytical skills: Handles information, recognises certain connections and translates information into relevant analyses and/or actions. Does this with insight which leads to pragmatic and sustainable solutions. Ability to learn: pay attention to new information which is related to work, apply this new information effectively  Risk awareness: Recognizes and acknowledges (un) expected obstacles, hazards and risks related to the people, the organisation and the market. Respect the rules and procedures regarding those risks. Identifies potential risks and takes initiatives to manage their impact within the work area. Initiative and responsibility: Spontaneously investigate or try our new possibilities. Work proactively and independently to implement work processes, ideas or solutions. Is involved within their own field of expertise. Fulfil commitments and accept the consequences. Collaboration, communication and knowledge sharing: Along with others, contribute to an expected result within and between different teams. Strive for an open and fluent oral and written communication. Willing to voluntarily share information, knowledge and experiences with others. Flexibility: Openness, adapting own ideas and methods to changing conditions, influencing the situation and implementing changes in the organization. Responds positively to change proposals and participates in changes that affect the working environment. Creativity and innovative customer-oriented: Being able to step out of the familiar framework. Recognises the needs of internal and external customers. Develops new ideas that add value to customers and / or the company. Result oriented: focus on actions and decisions of the actual realisation of expected results. Set measurable goals sharply. Work towards demonstrable results. Keep track and perform work systematically.