Service Engineer (f/m/d)

Our MissionAt Circus (Xetra: CA1), headquartered in Munich with offices in Berlin and Hamburg, we are pioneering global developments in on-demand autonomous food production. From culinary creation to production and operations, everything is powered by seamlessly integrated robotics and transformative AI.Our foundation lies in groundbreaking advancements in robotics, driven by artificial intelligence — the long-missing link in realizing fully autonomous food automation. The time has come for a new status quo: just as autonomous vehicles are reshaping our cities and daily lives, we are redefining the entire experience of food.Our team brings together leading minds in Robotics, AI, Engineering, and Culinary, working closely with industry-leading partners to revolutionize how food is prepared, accessed, and experienced.Join us as we shape a future where the art of cooking meets the science of technology — and where food becomes something fundamentally new.About The RoleWe are looking for a hands-on and technically strong Remote Support Engineer (f/m/d) to safeguard the performance of our live autonomous kitchens. In this role, you are the first line of defence for our deployed systems — ensuring they run smoothly, incidents are handled quickly, and our customers experience reliable, always-on operations.You will work at the intersection of hardware, software, and operations: monitoring alerts, diagnosing issues remotely, guiding on-site teams through fixes, and feeding insights back into Engineering and Product. If you enjoy solving complex technical problems under time pressure, love digging into logs and networks, and want to help scale a completely new category of food robotics, this role is for you.Your Daily BusinessRemote Support & TroubleshootingMonitor and respond to alerts from live kitchen systems (hardware, software, and network).Diagnose incidents using remote access tools, system logs, and monitoring dashboards.Guide on-site operators or field engineers through structured, step-by-step fixes.Escalate complex issues to Product, Software, or Hardware Engineering when required.Incident Management & DocumentationOwn incidents from detection to resolution, ensuring timely communication and status updates to stakeholders.Maintain detailed service records in ticketing and monitoring systems.Conduct root cause analyses and document findings and preventive actions.System Optimization & Preventive MaintenanceIdentify recurring issues and propose remote configuration or firmware updates.Support testing and validation of remote patches, hotfixes, and releases.Work with Engineering and Product to enhance diagnostic capabilities and observability of the system.Collaboration & Process DevelopmentPartner with Deployment and Field Ops teams to ensure smooth knowledge transfer and clear handovers.Contribute to service documentation, playbooks, and troubleshooting guides.Support the continuous improvement of the incident response and remote support processes.Base QualificationsDegree in Mechatronics, Electrical Engineering, Computer Engineering, or a related technical field.3+ years of experience in remote service engineering, field support, or automation system maintenance.Strong understanding of PLC systems, IoT devices, and network protocols.Skilled in Linux-based systems, log analysis, and remote access tools (e.g. SSH, VPN).Excellent communication skills in English — able to translate complex technical topics into clear guidance.Structured, calm, and analytical under pressure; strong ownership mindset for incidents.Flexible for occasional on-site visits and for shift-based or on-call coverage during critical operations.Preferred QualificationsExperience with robotic systems, industrial automation, or other mission-critical environments.Familiarity with modern monitoring, alerting, and observability tools.Experience working in high-growth or startup environments with rapidly evolving products.Proven track record in creating service documentation, runbooks, or playbooks.Knowledge of ITIL, SRE, or DevOps practices in the context of operations and support.Our OfferCompetitive Compensation: Receive a competitive compensation package with offered stock options for full-time employees.Work-Life Balance: Enjoy regular team events, a hybrid work setup, 2 months/year remote work (Workation), and unlimited vacation days, along with a corporate pension plan.Personal Development: Personal annual training budget, access to internal trainings, and strong growth opportunities in a fast-paced environment.Mobility: Benefit from a monthly mobility or expense budget and a subsidized Dance Mobility Subscription for E-Bike/E-Moped.Well-Being: Access discounted Urban Sports Club membership and Wellhub for a wide variety of health and well-being offerings.