Service Engineer (Phuket)

About LG ElectronicsStep into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment.Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good.About the JobLG service center Engineer and support LG Phuket service center branchResponsibilitiesRepair defect product / Support customer.Support B2B Customer caseSupport Long-distance areaIssue repair report / technical issue.Update repair status / transactions.Manage KPI → T-NPS (Repair), On time Visit rate, Reclaim rate, VOC, RTAT, Productivity, Tech SkillRequirementsVocational Certificate, Higher Vocational Certificate or higherAble negotiation skills. Compromise and listen to customer’s problem.Able to work under pressure in various situations.Good command both English and Thai.