Service Engineer

Our BeliefAt SOLPLANET, we are driven by a simple idea: solar for everybodyWe strive to create the best possible experience for distributors, installers and end usersThat´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendlyWho We ArePrivate equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutionsAISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and ChinaWith 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wideAISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service providerOur team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every dayHow You´ll Help UsAs a Service Engineer:Provide technical troubleshooting support to installers and other customers via phone or digital channelsProvide commissioning support (remote or on-site)Actively collaborate with international and local colleagues/departments to effectively resolve customer issuesPlan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of invertersSupport the qualification, onboarding and management of new service partnersAccurately document all relevant case information using CRM softwareDeliver training sessions to customers or internal colleaguesContinuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectivenessRegularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales processRequirementsYour background and skills:Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.Business fluent in English.In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.Ability to work independently and focused in a dynamic, fast-paced environmentPrior work experience in a PV related industry is not a necessity but will be an advantageYour AttributesSelf-motivated and performance drivenExcellent interpersonal and communication skillsCan-do attitude and hands-on mindsetProactive, dynamic, solution and customer orientedBenefitsWhat we offer:Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environmentAssisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertiseProviding you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industryBy submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.